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What Trusted People Have in Common

They are given important responsibilities, listened to for advice, and trusted to keep confidences. One quality that many trusted individuals share is the ability to see things from another person’s perspective. Such people often possess a strong sense of empathy—the capacity to understand another person’s emotions and position.

Those with high empathy can step into the shoes of people from different cultures and value systems. They tend to be resilient in the face of change, make sound judgments, and adapt flexibly to new situations. This capability is especially important in diverse workplaces and global environments.

Because they are considerate of others, empathetic people also help prevent workplace harassment. Their skills prove invaluable in handling complaints, building teams, and excelling in leadership, negotiation, and coordination roles.

Immersive Reality Training creates opportunities to develop empathy through direct interpersonal engagement. Participants are placed in scenarios that require them to interact with a variety of personalities and situations. For example, they might play the role of a difficult designer, a condescending lawyer, or a curt, uncommunicative doctor—or, conversely, practice communicating effectively with such characters. These experiences offer perspectives rarely encountered in everyday work, enabling participants to inhabit roles they have never played before.

When people hear “taking on a role,” they may think of acting skills. Acting skills involve expressing emotions or situations outwardly—sometimes even concealing one’s true feelings. Empathy, however, is different: it is an internal capacity to genuinely understand another person’s perspective.

In Immersive Reality Training, there is no prepared script or fixed dialogue. Even strong acting ability is of limited use here—because participants must think and respond as their character in real time, integrating the role with their own self.

When placed in an unfamiliar position, participants must decide—often in the moment—what to think, what to say, and how to act. This is not just an exercise in imagination; it is an opportunity to actually stand in someone else’s place. Only then can they directly experience empathy and truly understand what it means to walk alongside another person.

Those who can stand at the same eye level as others are the ones who earn trust.

If you're interested in learning more about how this program works or how it could support your team’s growth, click here to contact us.